Locked out

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Ted Myers
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Locked out

Post by Ted Myers »

Hello, I have 4 Microsoft email accounts. 2 hotmail.com, 1 gmail.com and 1 outlook.com all have different variations of my name.
I have the Windows Mail App on the Taskbar of both laptops Win10 & Win11.
I tried the new version of the App on my Win 11 pc, I didn't like it so returned to the original.
Today I tried to send an email on Win 11 pc, it failed and gave me this image.
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outlook.JPG

Now the only account I can access is the Gmail.com one. I tried all the others but got the image I posted with the user name I have removed. All accounts are registered with Google Authenticator App and/or a PIN number. All I was asked to do was enter my phone number to be sent a code.I only have one mobile phone number but it woould not accept it. Submit biutton was greyed out.[/size]
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If it wasn't for bad luck I'd have NO luck at all.
Windows 11 Home 23H2 Laptop

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HansV
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Re: Locked out

Post by HansV »

Does this help?
Best wishes,
Hans

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Ted Myers
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Location: England UK

Re: Locked out

Post by Ted Myers »

Thanks Hans, no time to try your link now as I need to get ready and drive to my indoor bowling club for a 2 hour league game that starts at 1400 hrs.
If it wasn't for bad luck I'd have NO luck at all.
Windows 11 Home 23H2 Laptop

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Ted Myers
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Location: England UK

Re: Locked out

Post by Ted Myers »

I got to this page:= https://support.microsoft.com/home/cont ... t%20locked
No matter what I tried I was unable to get a code using phone.
-
tm.JPG
The correct phone number was used
=
I got to 'Chat' link where I was 111 in the queue. Attempted to close it but was advised to wait and got this for over 2 hours
-
1.JPG
I gave up as I was getting hungry.
I do have Gmail I can use without too much trouble.
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If it wasn't for bad luck I'd have NO luck at all.
Windows 11 Home 23H2 Laptop

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HansV
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Re: Locked out

Post by HansV »

What happens if you enter your phone number without the leading 0 ?
Best wishes,
Hans

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Ted Myers
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Location: England UK

Re: Locked out

Post by Ted Myers »

Hello, I tried removing the 0 and added 44 on my 2 phone numbers. Never tried your method. The good news is, I managed to find Live Chat and my accounts will be re instated in 24 hours.
A Hand.jpg
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If it wasn't for bad luck I'd have NO luck at all.
Windows 11 Home 23H2 Laptop

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Ted Myers
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Location: England UK

Re: Locked out, update

Post by Ted Myers »

Till an hour ago, I was still locked out of my hotmail.com account As it belongs to MS they can do what ever they want with it
I found I was able to uninstall the Mail app on both Win 10 & 11 laptops then reinstall it. It is now using an outlook.com email.
A question, what should the default app operating part be. I only download Gmail emails which are in .EML format.?
If it wasn't for bad luck I'd have NO luck at all.
Windows 11 Home 23H2 Laptop

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HansV
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Re: Locked out

Post by HansV »

Sorry, I don;t understand your question. What do you mean by "default app operating part"?
Best wishes,
Hans

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Ted Myers
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Location: England UK

Re: Locked out

Post by Ted Myers »

As I am using Outlook I picked Outlook as that is what I'm using. MS recommends the Mail app for Win 10. I also use the same on Win 11 laptop.
-
TM.jpg
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If it wasn't for bad luck I'd have NO luck at all.
Windows 11 Home 23H2 Laptop

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HansV
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Re: Locked out

Post by HansV »

You can use any email client or browser to access your Gmail account - just use the one you like best.
Best wishes,
Hans

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Ted Myers
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Location: England UK

Re: Locked out

Post by Ted Myers »

I have tried and found them, Mail & Outlook to be the same on Win 10.
If it wasn't for bad luck I'd have NO luck at all.
Windows 11 Home 23H2 Laptop

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DaveA
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Re: Locked out

Post by DaveA »

What version of Outlook are you using?

Also why Outlook.com and Gmail?
I am so far behind, I think I am First :evilgrin:
Genealogy....confusing the dead and annoying the living

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Ted Myers
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Re: Locked out

Post by Ted Myers »

Hello DaveA, I was using the built-in Windows Mail app on my Win 11 laptop. It was using a Hotmail.com address. I noticed the mail app had an update available. I installed it, disliked it and removed it to continue using it to open .EML files. It was only used to test my settings of other emails i.e. fonts. Microsoft locked my account.
To clear it, I uninstalled the mail app the added an outlook.com address. I was unable to verify my phone number or set up Google Authenticator app.
I have spent a few hours with 3 Microsoft agents who tell me its a fault at there end and should be fixed soon.
Personally, I don't care as I prefer Gmail.
If it wasn't for bad luck I'd have NO luck at all.
Windows 11 Home 23H2 Laptop