Temporarily Losing Internet/Network Connections

Networking, connecting to the internet, wi-fi and home entertainment
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sobershea
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Location: Howell, Michigan USA

Temporarily Losing Internet/Network Connections

Post by sobershea »

My Brother-in-law asked me why, every evening at approximately the same time, he loses his internet/network connections. The list of available Wi-Fi connections is empty, even those of his neighbors. He said he has to wait a few minutes and then reboot and all is well. So, not a major problem, just a major annoyance when you are in the middle of something. I do know his cable modem and router are in the same box from Comcast. I also know that the PC is never turned off. I do not know much about networking and Wi-Fi so I thought I would just throw this out there and see if anyone has some thoughts as to what he should look into.

TIA
Sherry

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BobH
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Re: Temporarily Losing Internet/Network Connections

Post by BobH »

Do you know if he has contacted his ISP? It sounds as if his router has some issues if it is not seeing neighborhood networks. I would start with the ISP.
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sobershea
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Joined: 08 Feb 2010, 23:37
Location: Howell, Michigan USA

Re: Temporarily Losing Internet/Network Connections

Post by sobershea »

Bob, sorry I forgot to respond. I asked him about his ISP and he said it only happened to the one PC. The one right next to it would connect properly. After a bit of research I suggested that he update his WiFi adapter driver and Wi-Fi Firmware. He did both and hasn't had a problem since.

Thank you for you input.
Sherry