I am getting a warning from Secunia PSI on my desktop, suggesting that Excel and Visio are not updated with the recent security updates. I checked Windows Update and I have installed all updates. I compared excel.exe versions on my desktop with my laptop which also has had all updates. Excel is version 14.0.6117.5003 on the laptop but version 14.0.6112.5000 on the desktop. I told Secunia that I was up to date and they suggested I download the file and update manually. The link they sent was http://www.microsoft.com/en-us/download ... =kb2597166. I downloaded the 32-bit version and tried to install it but I'm getting An error occurred while running detection. I also tried the 64-bit version with the same results. I tried to repair Office through Programs and Features and I got an error message that Office configuration did not complete successfully. Then I tried the same using the CD and got the same message. I'm wondering why I can't tweak Office and if I should uninstall/reinstall. BTW, when I initially installed Office on this new PC I had to call a number on the screen because it said I had activated it too many times. I called the number and all was well. Could this have anything to do with why I can't tweak Office? Any suggestions on next steps?
TIA
Can't Repair/Configure Office 2010 Pro SP1
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- 2StarLounger
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Re: Can't Repair/Configure Office 2010 Pro SP1
I'd use Windows Update to check for updates to Windows and Office. Secunia PSI is good for third-party utilities, but I see no reason to use it for Windows and Office.
If a repair installation fails, it might be a good idea to uninstall Office 2010 completely and reinstall it. You'll lose some or all of your preferences, though...
If a repair installation fails, it might be a good idea to uninstall Office 2010 completely and reinstall it. You'll lose some or all of your preferences, though...
Best wishes,
Hans
Hans
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- 2StarLounger
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Re: Can't Repair/Configure Office 2010 Pro SP1
I agree, however I was curios when it reported on an Office product since I do keep it up to date through Windows Update.HansV wrote:I'd use Windows Update to check for updates to Windows and Office. Secunia PSI is good for third-party utilities, but I see no reason to use it for Windows and Office.
I'm thinking I do need to uninstall/reinstall and I'm not worried about losing settings since I back up those configuration files. What concerns me is that I tried to use Program and Features to Repair Office and it fails. It also fails if I try to uninstall. I tried Microsoft's Mr. Fixit and it doesn't list Office specifically, and when you select other it ask for a valid 32 character Product Code. My Product Code is 25 characters!? I used a Product Code finder and it didn't find a Product Code for Office.HansV wrote:If a repair installation fails, it might be a good idea to uninstall Office 2010 completely and reinstall it. You'll lose some or all of your preferences, though...
Do you think the confusion could be caused by the fact that when I installed Office on this PC I had to contact Microsoft because it had been activated too many times? When you contact them they give you a 48-character installation ID. It installed fine but that's the only thing I can think of as to why Office is being flaky. Well, Office works OK, I just can't tweak it.
And how would you uninstall it? Revo?
Sherry
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Re: Can't Repair/Configure Office 2010 Pro SP1
If you can't repair or uninstall Office from the Programs and Features control panel, you might give Revo Uninstaller a try.
I don't know what a 32-character key would be either, my Office key is 25 characters, like yours...
I don't know what a 32-character key would be either, my Office key is 25 characters, like yours...
Best wishes,
Hans
Hans
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- 2StarLounger
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Re: Can't Repair/Configure Office 2010 Pro SP1
I managed to "fix" it by using Mr. Fixit and uninstalling Office. I then reinstalled and Windows Update installed it's updates and now Excel reports the correct version. All is well.
Thanks much.
Thanks much.
Sherry
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Re: Can't Repair/Configure Office 2010 Pro SP1
Good to hear that! Thanks for the feedback.
Best wishes,
Hans
Hans