WIn10 20H2 / MS365
Since today when I preview Outlook emails I see empty screens and sometimes a few words or one picture. When I open the emails I get the same. When I open in a browser all displays well.
I repaired Office (quick); reinstalled Edge, rebooted, scanned for viruses or malware: all is fine. I had no problems earlier.
What could be causing this?
Then I did an online repair: that reinstalled MS365, killed my activation, downgraded me to Office 2016 (where I STILL have the same problem).
I'm now #30 in a chat waitlist with MS... My first prio is to get the activation and MS365 back.
Anyone with a clue on why emails are not displaying well (again; they do display fragments, not nothing)
Outlook emails display failing
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- BronzeLounger
- Posts: 1254
- Joined: 03 Feb 2010, 19:59
- Location: Terneuzen, the Netherlands
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- Administrator
- Posts: 78536
- Joined: 16 Jan 2010, 00:14
- Status: Microsoft MVP
- Location: Wageningen, The Netherlands
Re: Outlook emails display failing
It's not you - a recent update to Microsoft 365/Office totally messed up Outlook. The Microsoft forums are overrun by complaints about it.
Can you go back to an earlier update? If not, try using Outlook Online or for example Gmail to view your messages.
Can you go back to an earlier update? If not, try using Outlook Online or for example Gmail to view your messages.
Best wishes,
Hans
Hans
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- BronzeLounger
- Posts: 1254
- Joined: 03 Feb 2010, 19:59
- Location: Terneuzen, the Netherlands
Re: Outlook emails display failing
Thanks Hans. I did Google to check if it wasn't me but couldn't find anything so I started the repairs. F... now I killed my installation :-(
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- BronzeLounger
- Posts: 1254
- Joined: 03 Feb 2010, 19:59
- Location: Terneuzen, the Netherlands
Re: Outlook emails display failing
Would a restore point help?
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- Administrator
- Posts: 78536
- Joined: 16 Jan 2010, 00:14
- Status: Microsoft MVP
- Location: Wageningen, The Netherlands
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- Administrator
- Posts: 78536
- Joined: 16 Jan 2010, 00:14
- Status: Microsoft MVP
- Location: Wageningen, The Netherlands
Re: Outlook emails display failing
You can also try to revert to an earlier update - see How to revert to an earlier version of Office.
Best wishes,
Hans
Hans
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- BronzeLounger
- Posts: 1254
- Joined: 03 Feb 2010, 19:59
- Location: Terneuzen, the Netherlands
Re: Outlook emails display failing
MS gave me 365 back but I still can't get it activated. MS also failed and gave me a phone#... now on the line but this could take hours so I'll probably give up (for today)
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- GoldLounger
- Posts: 2599
- Joined: 24 Jan 2010, 15:26
- Location: Olympia, WA
Re: Outlook emails display failing
Try thisYou do not have the required permissions to view the files attached to this post.
I am so far behind, I think I am First
Genealogy....confusing the dead and annoying the living
Genealogy....confusing the dead and annoying the living
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- Administrator
- Posts: 78536
- Joined: 16 Jan 2010, 00:14
- Status: Microsoft MVP
- Location: Wageningen, The Netherlands
Re: Outlook emails display failing
My Outlook appears to be functioning normally again.
Best wishes,
Hans
Hans