Pressing fn + f5 or f6 on my HP laptop to adjust the screen brightness causes a pop-up window that states:
HP Software Framework is not installed or not running.
Please download and install HP Software Framework from the link - ftp://ftp.hp.com/pub/caps-softpaq/cmit/ ... LSetup.exe. You will need to restart the system after installation.
Is this a legitimate link / file?
Pop-up directs me to download HP Software Framework
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- SilverLounger
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- Joined: 28 Mar 2010, 01:49
Pop-up directs me to download HP Software Framework
Regards,
JMT
JMT
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- Administrator
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Re: Pop-up directs me to download HP Software Framework
ftp.hp.com is the official Hewlett Packard FTP download site.
Best wishes,
Hans
Hans
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- SilverLounger
- Posts: 2392
- Joined: 28 Mar 2010, 01:49
Re: Pop-up directs me to download HP Software Framework
When I try navigating to ftp://ftp.hp.com/pub/caps-softpaq/cmit/ ... LSetup.exe, nothing happens. Does anyone else have this issue?
Regards,
JMT
JMT
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- Administrator
- Posts: 78625
- Joined: 16 Jan 2010, 00:14
- Status: Microsoft MVP
- Location: Wageningen, The Netherlands
Re: Pop-up directs me to download HP Software Framework
When I click the link, a dialog pops up:
If you have a popup blocker, make an exception for hp.com or ftp.hp.com.
Also check whether the dialog has inadvertently ended up behind the browser window.
If you have a popup blocker, make an exception for hp.com or ftp.hp.com.
Also check whether the dialog has inadvertently ended up behind the browser window.
You do not have the required permissions to view the files attached to this post.
Best wishes,
Hans
Hans
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- SilverLounger
- Posts: 2392
- Joined: 28 Mar 2010, 01:49
Re: Pop-up directs me to download HP Software Framework
I get no pop-up in Chrome, even after I added ftp.hp.com and hp.com to my list of pop-up exceptions.
However, I was able to get the file to download by using Internet Explorer.
However, I was able to get the file to download by using Internet Explorer.
Regards,
JMT
JMT