MS Outlook 2007 - Create a Mailing Group

[MalcolmWalker]

In MS Outlook 2007 I created a mailing group, `Visitors', with 186 names and email addresses guided by MS Article ID: 287563. The group was populated by importing from a CSV file.
When I open a `New Mail Message' and click `To:' the `Select Names: Contacts' dialogue opens and in the Address Book drop down I select Visitors; no details are displayed. When I open the `Visitors' folder in `My Contacts' the names and email Addresses are displayed. Looking at the `Visitors Properties' under the `Outlook Address Book' tab there is a tick in the box `Show this folder as an e-mail Address Book'.

I have followed and rechecked the guidance article, deleted and started again and searched to no avail. I wonder if an Outlook user can advise me on how to have the contents of my Visitors folder displayed. I have also had all this done on another computer also with Outlook 2007 with a similar outcome.

[HansV]

Strange. It sounds like you have done everything correctly. Could you post a few screenshots? Thanks in advance.

[MalcolmWalker]

Are the screen captures attached relevant or could there be other captures that might be of more use?

[HansV]

That's very useful, thanks!

Your third screenshot shows a contact in the Contacts folder. Could you post a similar screenshot of a contact in the Visitors folder? You can mask personal details if necessary.

[MalcolmWalker]

Hans, This is the capture you requested. It is not the original `Visitors' folder but a new folder created and populated, albeit with one member, in the same way as the original folder.
I have checked and there is still nothing displayed in the `Select Names: Contacts' dialogue.

Malcolm

[HansV]

In the contact in your Contacts folder, the e-mail address is listed immediately below the telephone number.
This is also the case for all of my Outlook contacts for whom I have entered both a phone number and an e-mail address.
In your contact in the Visitors folder, however, there is a blank line between the phone number and e-mail address. I wonder what causes this.
Where has the e-mail address for this contact been entered? (You can double-click the contact to see its full window)

[MalcolmWalker]

Well spotted - it's a mapping error. I had mapped email_address to E-mail and not to E-mail Address which isn't seen until the + box is clicked!
Now the `Select Names: Contacts' dialogue works AOK.

Many thanks for your astute assistance in resolving this issue,

Malcolm

[HansV]

Thank you for providing the helpful screenshots - without those it'd have been impossible to find the cause.