Survey Links

[Ted Myers]

Hello, could anyone explain why Mozilla Firefox wont allow access to a Survey Link? Google Chrome does it instantly.

[Rebel]

Could you post an example of the link(s) that Firefox doesn't allow?

[Ted Myers]

This is a copy of the email I was sent I clicked all numbers starting at 10:-
A new page opened with a rotating circle everytime.
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DirectLineFeedback <DirectLineFeedback@express.fra1.medallia.eu> Unsubscribe

10:01 (5 hours ago)

to me

DirectLine

Dear Mr Myers

Following your recent call to query your claim we'd like to ask you just 4 quick questions about your experience.

Please answer the question below to start the survey.

Please rate your experience of the service provided by Darren who handled your call?
Excellent Very Poor
10

9

8

7

6

5

4

3

2

1

0

This will help us ensure we're providing the best possible service.

Many thanks for your time.

Direct Line

This is an automated email. Please do not reply to this email as we will not be able to receive your message.

This survey is a genuine request for feedback carried out by our selected partner Medallia, on behalf of Direct Line. We will not ask for any personal information and any feedback you provide will not lead to sales calls or marketing. Direct Line may contact you based on the feedback you give on the survey, however if you want a direct response and your query relates to a Direct Line quote, policy or account, for Motor customers please call: 3 452 468 811. Lines are open 8am - 9pm Monday to Friday, 9am - 5pm Saturday and 10am - 5pm Sunday. Calls may be recorded.

If you no longer wish to receive our email customer surveys, simply unsubscribe here.

Direct Line's general insurance policies are underwritten by U K Insurance Limited. Registered office: The Wharf, Neville Street, Leeds LS1 4AZ Registered in England and Wales No. 1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number 202810. The Financial Services Register can be accessed through www.fca.org.uk. Please find our Privacy Policy here.

[Rebel]

Without the actual email itself, it is impossible (for me at least) to offer any suggestions. Perhaps someone else may be able to help.

[stuck]

This is a copy of the email...

As John has already said, the text of the email doesn't help us troubleshoot your problem. You need to copy and paste at least one of the links that work as expected in Chrome but not in Firefox.

Ken

[Ted Myers]

This was the link after selecting 10. all it does is say thank you and survey complete.

https://survey2.medallia.eu/?e6yr72nyw3 ... &_score=10

[StuartR]

I can confirm that this link opens fine for me in the DuckDuckGo browser and Microsoft Edge, but just has a rotating circle in FireFox.

[Rebel]

And to add to the mystery, the link opens fine for me in BOTH Microsoft Edge and the 131.0.2 version of Firefox.

[Ted Myers]

I am using FF portable at my friends location and all it shows is the spinning circle.

[Rebel]

[stuck]

Like Stuart, I only get a rotating circle on my Firefox (latest version, fully up to date) but in Edge the link gives me a 'survey complete' page.

Ken

[PaulB]

Following the link with FF 131.0.2 on Win 10 results in the spinning circle. Both FF 131.1 and Safari on my iPad display the page correctly.

[Ted Myers]

I still have a Win 11 laptop that has not been updated to 24H2. Will try it later.

[stuck]

I still have a Win 11 laptop that has not been updated to 24H2. Will try it later.

You can try but if, as Paul says, it works in FF 131 but not FF 132 it's more likely to be a FF thing than a Windows thing.

Ken

[Ted Myers]

No joy on other pc using installed FF or Edge