Windows 10 Home Version 2004 slow performance

User avatar
StuartR
Administrator
Posts: 12577
Joined: 16 Jan 2010, 15:49
Location: London, Europe

Windows 10 Home Version 2004 slow performance

Post by StuartR »

My laptop updated itself to Windows 10 Home Version 2004 last night. I have a few issues that I would appreciate some help with. I will create separate threads for each issue, to avoid confusion.

My laptop is running very slowly
At first I thought this was because Windows Defender decided to use a lot of CPU after the upgrade, but this only lasted for an hour or so.

I now have very poor performance for almost everything. Typing text into notepad, dragging windows around the screen. Typing into this FireFox window. Absolutely everything.

CPU utilization is low, so is network, memory, and disk. GPU utilization is quite high, I have no idea why.

This is a very powerful laptop, and was working well until the upgrade.
DELL XPS15 9570. 32GB memory. Core i7-8750H. PM981 NVMe Samsung 1TB SSD.
You do not have the required permissions to view the files attached to this post.
StuartR


User avatar
HansV
Administrator
Posts: 78235
Joined: 16 Jan 2010, 00:14
Status: Microsoft MVP
Location: Wageningen, The Netherlands

Re: Windows 10 Home Version 2004 slow performance

Post by HansV »

That's strange - shouldn't the NVidia graphics card disable the built-in Intel graphics?
Best wishes,
Hans

User avatar
Leif
Administrator
Posts: 7193
Joined: 15 Jan 2010, 22:52
Location: Middle of England

Re: Windows 10 Home Version 2004 slow performance

Post by Leif »

Leif

User avatar
StuartR
Administrator
Posts: 12577
Joined: 16 Jan 2010, 15:49
Location: London, Europe

Re: Windows 10 Home Version 2004 slow performance

Post by StuartR »

I have improved this one by following the instructions in
https://answers.microsoft.com/en-us/win ... dd4ec1a5cc

After resetting the NVIDIA 3D global settings, the GPU usage is more normal, and I can type, drag windows etc. much more easily. Other things still seem slow, but I will monitor for a while to see if this is just subjective.
StuartR


User avatar
stuck
Panoramic Lounger
Posts: 8125
Joined: 25 Jan 2010, 09:09
Location: retirement

Re: Windows 10 Home Version 2004 slow performance

Post by stuck »

Could the slowness be because Windows is reindexing stuff?

Not that this will help but, back in the days of XP, whenever there was a.NET update my PC would be sluggish for a couple of days and then return to normal. No idea why. I put it down to Windows being irritated that the new furniture that had been delivered was in the wrong place so it was taking longer getting around the house but once it had rearranged stuff / got used to the new layout all was well again.

Ken

User avatar
StuartR
Administrator
Posts: 12577
Joined: 16 Jan 2010, 15:49
Location: London, Europe

Re: Windows 10 Home Version 2004 slow performance

Post by StuartR »

I am pretty sure that the slow performance corresponds to times when the GPU is 100% utilized. I thought it might have improved a bit, but the problem is still there.
You do not have the required permissions to view the files attached to this post.
StuartR


User avatar
StuartR
Administrator
Posts: 12577
Joined: 16 Jan 2010, 15:49
Location: London, Europe

Re: Windows 10 Home Version 2004 slow performance

Post by StuartR »

The process that makes the most use of the GPU is "Desktop Window Manager", followed by Zoom Meetings (I am on a work call all day)
StuartR


User avatar
stuck
Panoramic Lounger
Posts: 8125
Joined: 25 Jan 2010, 09:09
Location: retirement

Re: Windows 10 Home Version 2004 slow performance

Post by stuck »

Isn't this latest chart showing that you're still only using the on-board Intel graphics and your whizzy whiz NVIDEA one is idle?

Ken

User avatar
StuartR
Administrator
Posts: 12577
Joined: 16 Jan 2010, 15:49
Location: London, Europe

Re: Windows 10 Home Version 2004 slow performance

Post by StuartR »

Yes Ken. I can try making the superfast power-hungry heat-generating GPU the default. Good idea.
StuartR


User avatar
StuartR
Administrator
Posts: 12577
Joined: 16 Jan 2010, 15:49
Location: London, Europe

Re: Windows 10 Home Version 2004 slow performance

Post by StuartR »

That was only a little bit of help. The NVIDIA GPU now has 1% to 5% utilization, which is better than 0%. The Intel GPU still peaks at 100%, but for shorter peaks, and spends longer at lower levels. Clearly some things will only use the slower GPU.
StuartR


User avatar
HansV
Administrator
Posts: 78235
Joined: 16 Jan 2010, 00:14
Status: Microsoft MVP
Location: Wageningen, The Netherlands

Re: Windows 10 Home Version 2004 slow performance

Post by HansV »

Can you disable the Intel GPU in Device Manager > Display Adapters?
Best wishes,
Hans

User avatar
StuartR
Administrator
Posts: 12577
Joined: 16 Jan 2010, 15:49
Location: London, Europe

Re: Windows 10 Home Version 2004 slow performance

Post by StuartR »

HansV wrote:
17 Jun 2020, 14:41
Can you disable the Intel GPU in Device Manager > Display Adapters?
I have been reading various web threads, and it seems that the laptop panel, AND the external display connector, are physically connected to the Intel GPU. Even when the NVIDIA GPU is used the Intel one acts as a passthrough for the graphics. This may be causing Windows task manager to mis-identify which GPU is in use!
StuartR


User avatar
HansV
Administrator
Posts: 78235
Joined: 16 Jan 2010, 00:14
Status: Microsoft MVP
Location: Wageningen, The Netherlands

Re: Windows 10 Home Version 2004 slow performance

Post by HansV »

Grasping at straws now - do you have the latest NVidia driver? (See Download Drivers)
Best wishes,
Hans

User avatar
StuartR
Administrator
Posts: 12577
Joined: 16 Jan 2010, 15:49
Location: London, Europe

Re: Windows 10 Home Version 2004 slow performance

Post by StuartR »

I use the DELL Update tool to keep the drivers up-to-date. It seems to do a pretty good job.

Since I switched the default GPU and rebooted it seems to have finally settled down to acceptable performance. Not sure if this is coincidence or a real change yet.
You do not have the required permissions to view the files attached to this post.
StuartR


User avatar
HansV
Administrator
Posts: 78235
Joined: 16 Jan 2010, 00:14
Status: Microsoft MVP
Location: Wageningen, The Netherlands

Re: Windows 10 Home Version 2004 slow performance

Post by HansV »

Let's hope it stays that way.
Best wishes,
Hans

User avatar
StuartR
Administrator
Posts: 12577
Joined: 16 Jan 2010, 15:49
Location: London, Europe

Re: Windows 10 Home Version 2004 slow performance

Post by StuartR »

10 minutes later it was back to 100% GPU utilisation and terrible performance
I downloaded the NVIDIA driver from the DELL web site and reinstalled, with the option that resets all user customizations. That didn't help. I am now in the process of downloading the Intel graphics driver to reinstall it...
StuartR


User avatar
Leif
Administrator
Posts: 7193
Joined: 15 Jan 2010, 22:52
Location: Middle of England

Re: Windows 10 Home Version 2004 slow performance

Post by Leif »

Do you have Dell SupportAssist or Dell Command Update installed? Those two should pick up any driver updates necessary.
Leif

User avatar
StuartR
Administrator
Posts: 12577
Joined: 16 Jan 2010, 15:49
Location: London, Europe

Re: Windows 10 Home Version 2004 slow performance

Post by StuartR »

I have now reinstalled both graphics drivers. I checked GPU utilization soon after restarting the laptop, before I ran any applications except task manager. GPU utilization was near 100% for quite some time. Heaviest user was "Antimalware Service Executable" I then started FireFox with about 12 tabs and now found "Desktop Window Manager" using quite a lot of GPU as well.

Maybe I will revert to last week's backup and avoid this version of Windows 10
StuartR


User avatar
StuartR
Administrator
Posts: 12577
Joined: 16 Jan 2010, 15:49
Location: London, Europe

Re: Windows 10 Home Version 2004 slow performance

Post by StuartR »

Leif wrote:
17 Jun 2020, 16:35
Do you have Dell SupportAssist or Dell Command Update installed? Those two should pick up any driver updates necessary.
Yes, I regularly run both. They don't show any updates available today.
StuartR


User avatar
StuartR
Administrator
Posts: 12577
Joined: 16 Jan 2010, 15:49
Location: London, Europe

Re: Windows 10 Home Version 2004 slow performance

Post by StuartR »

I just closed FireFox and opened exactly the same 14 tabs in Chrome. The system seems a bit faster, and the GPU load seems a lot lower. I will run it like this for a few days before deciding whether to restore Sunday's backup.
StuartR