Photoshop CC won't start

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Peter Kinross
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Joined: 09 Feb 2010, 00:33
Location: Patterson Lakes, Victoria, Australia

Photoshop CC won't start

Post by Peter Kinross »

Out of the blue Photoshop CC 2015 won't start. I get an error dialog box saying:
"The procedure entry point -- crtCreateSymbolicLinkW could not be located in the dynamic link library C:\WINDOWS\SYSTEM32\MSVCP110.dll".
I tried to Uninstall PS CC, but that proved impossible as the uninstall procedure said that there were desktop apps that were using the program so it wouldn't uninstall. Re-booted,tried to un-install again, but got that same error. There is no 'Repair' option either.
I re-installed PS anyway; made no diff still got the same error.
I tried registering the dll, but was told it wouldn't load.
I went to the last image of C: that I had made from August and copied that dll and tried to register that - wouldn't load and PS still didn't start.
I downloaded Adopey's 'AdobeCreativeCloudCleanerTool' and used it to totally remove all traces of PS. reinstalled it. No diff, still same error. unfortunately, doing all this I will have wiped my recorded macros, but that is the least of my probs. Just cannot get Photoshop to run.
I tried a restore point, but all restore points have been removed (not by me), the only one left is from a MS update today (taking up 450M of an allowed 2.3G), and that is after the problem occurred, which was yesterday.
Can't find anything pertinent on the web. HELP!
Avagr8day, regards, Peter

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HansV
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Joined: 16 Jan 2010, 00:14
Status: Microsoft MVP
Location: Wageningen, The Netherlands

Re: Photoshop CC won't start

Post by HansV »

The error message indicates that the problem is not in Photoshop CC, but in one of the C/C++ Runtime Libraries. I'd try reinstalling it by running vcredist_x64.exe in the folder

C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\customhook

or

C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncV1\customhook
Best wishes,
Hans

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Peter Kinross
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Posts: 962
Joined: 09 Feb 2010, 00:33
Location: Patterson Lakes, Victoria, Australia

Re: Photoshop CC won't start

Post by Peter Kinross »

I am usually VERY impressed with your expertise Hans, but this is way over the top.
That .exe wasn't there, but there were 3 of them in other Adobe folders nearby. I ran the 'Repair' option on all three and voila - I now have a working Photoshop.
Hans, I know your knowledge is prodigious, but this is altogether to another level. Unbelievable!
I honestly don't know how to adequately express my appreciation.
ThanksHansStamp.gif
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Avagr8day, regards, Peter

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HansV
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Posts: 78236
Joined: 16 Jan 2010, 00:14
Status: Microsoft MVP
Location: Wageningen, The Netherlands

Re: Photoshop CC won't start

Post by HansV »

Glad to have been able to help! :smile:
Best wishes,
Hans