Virus on Wife's PC

BillW
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Posts: 208
Joined: 24 Mar 2010, 15:22

Virus on Wife's PC

Post by BillW »

My wife's Windows PC has a virus of some kind! It is displaying What claims to be Windows Defender message that says a trojan was detected and to call 1-847-787-1089 (security help line). Is that a legitimate phone number? I'm not sure I should trust it!

Thanks,
Bill Wilson

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HansV
Administrator
Posts: 78236
Joined: 16 Jan 2010, 00:14
Status: Microsoft MVP
Location: Wageningen, The Netherlands

Re: Virus on Wife's PC

Post by HansV »

Don't call that number:
1) Microsoft doesn't operate like that.
2) The number you mention isn't listed as a Microsoft support number.

I'd run Malwarebytes, and perhaps some online scanners:
ESET’s Free Online Scanner
HouseCall™ Free Online Security Scan
Best wishes,
Hans

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BobArch2
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Joined: 25 Jan 2010, 22:25
Location: Pickering, Ontario, Canada

Re: Virus on Wife's PC

Post by BobArch2 »

Last week a friend's laptop received the same message along with a cautionary note to not reboot her laptop. I gave her the same type of message Hans gave you regarding the “support” telephone number. I told her to reboot the laptop and run a full scan of Defender and Malwarebytes. Nothing was found and her system is OK.
Regards,
Bob

BillW
3StarLounger
Posts: 208
Joined: 24 Mar 2010, 15:22

Re: Virus on Wife's PC

Post by BillW »

Hans & Bob,
Thanks for helping!

BillW