Install Printer

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adam
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Install Printer

Post by adam »

Hi anyone,

I'm trying to install a Brother Printer of the Model MFC-7860DW via USB cable to my desktop which has the operating system Windows 8.1 64-Bit. But unfortunately, I cannot click the "Next" button in the installation wizard after connecting the USB cable and switching on the printer. I tried this a couple of times but have failed.

Would be glad if anyone could help me with this.

Thanks in advance.
Best Regards,
Adam

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HansV
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Joined: 16 Jan 2010, 00:14
Status: Microsoft MVP
Location: Wageningen, The Netherlands

Re: Install Printer

Post by HansV »

Have you downloaded the latest printer drivers for your printer on 64-bit Windows 8.1? Drivers are available from MFC-7860DW Downloads.
Regards,
Hans

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adam
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Re: Install Printer

Post by adam »

Yes. I have.
Best Regards,
Adam

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HansV
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Re: Install Printer

Post by HansV »

Regards,
Hans

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adam
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Joined: 23 Feb 2010, 12:07

Re: Install Printer

Post by adam »

This does not help. The problem in my opinion is that the printer needs to update it's firmware from J to K inorder for it to support windows 8 installation.

But since I'm using Windows 8 so far it's impossible to do so.
Best Regards,
Adam

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HansV
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Re: Install Printer

Post by HansV »

I'm afraid I'm out of ideas. Sorry.
Regards,
Hans

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adam
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Re: Install Printer

Post by adam »

Thanks for the concern Hans. Fortunately I've solved the problem now by installing the printer to a previous version of windows.
Best Regards,
Adam

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HansV
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Re: Install Printer

Post by HansV »

Thanks for the feedback.
Regards,
Hans