Pop-up directs me to download HP Software Framework

jmt356
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Joined: 28 Mar 2010, 01:49

Pop-up directs me to download HP Software Framework

Post by jmt356 »

Pressing fn + f5 or f6 on my HP laptop to adjust the screen brightness causes a pop-up window that states:

HP Software Framework is not installed or not running.

Please download and install HP Software Framework from the link - ftp://ftp.hp.com/pub/caps-softpaq/cmit/ ... LSetup.exe. You will need to restart the system after installation.

Is this a legitimate link / file?
Regards,

JMT

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HansV
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Status: Microsoft MVP
Location: Wageningen, The Netherlands

Re: Pop-up directs me to download HP Software Framework

Post by HansV »

ftp.hp.com is the official Hewlett Packard FTP download site.
Regards,
Hans

jmt356
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Posts: 2184
Joined: 28 Mar 2010, 01:49

Re: Pop-up directs me to download HP Software Framework

Post by jmt356 »

When I try navigating to ftp://ftp.hp.com/pub/caps-softpaq/cmit/ ... LSetup.exe, nothing happens. Does anyone else have this issue?
Regards,

JMT

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HansV
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Re: Pop-up directs me to download HP Software Framework

Post by HansV »

When I click the link, a dialog pops up:

S0310.png

If you have a popup blocker, make an exception for hp.com or ftp.hp.com.
Also check whether the dialog has inadvertently ended up behind the browser window.
You do not have the required permissions to view the files attached to this post.
Regards,
Hans

jmt356
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Posts: 2184
Joined: 28 Mar 2010, 01:49

Re: Pop-up directs me to download HP Software Framework

Post by jmt356 »

I get no pop-up in Chrome, even after I added ftp.hp.com and hp.com to my list of pop-up exceptions.

However, I was able to get the file to download by using Internet Explorer.
Regards,

JMT