extend.dat

tomyrush
2StarLounger
Posts: 138
Joined: 04 Feb 2010, 15:45
Location: Chandler AZ USA

extend.dat

Post by tomyrush »

Had to change modems (DSL) - first attempt to access outlook 2003, I got a message saying new outlook connector had to be installed - I said OK and it installed.

After that, every time I start Outlook, I get a dialog box saying Outlook can't open file extend.dat - says file may be missing or permission may be needed. I hit OK and everything works fine.

I found the file its in the the user - settings - outlook -- no permission required. Sounds like Outlook's new connector is looking for it somewhere else.

Does anyone know where I should copy it so I don't get the error dialog box?

Tom

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Carol W.
3StarLounger
Posts: 390
Joined: 26 Jan 2010, 16:02
Location: Las Vegas, NV

Re: extend.dat

Post by Carol W. »

I "Googled" this issue and found the following from Microsoft:

http://support.microsoft.com/kb/823475

I would think it's worth a shot to try what they recommend if the issue is annoying enough to you. Note the note under part 1:
Note Because you do not use the old .pst file while you are troubleshooting, you will not see any of your old .pst folders or files.
Hope this helps.
Carol W.

tomyrush
2StarLounger
Posts: 138
Joined: 04 Feb 2010, 15:45
Location: Chandler AZ USA

Re: extend.dat

Post by tomyrush »

Thanks - that solved my problem

Tom