Gmail server rejects credentials if connect through Outlook

jmt356
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Gmail server rejects credentials if connect through Outlook

Post by jmt356 »

Outlook stopped downloading emails from my Gmail account. An Outlook pop-up asks me for my username and password and continually pop-up after I entered my credentials.
Finally, Outlook displayed the following error:
Task ‘Gmail - Receiving’ reported error (0x800CCC92) : ‘Your e-mail server rejected your login. Verify your username and password for this account in Account Settings. The server responded: -ERR [AUTH] Web login required: https://support.google.com/mail/answer/78754" onclick="window.open(this.href);return false;’

Normally, I am able to resolve similar issues by logging into my Gmail account through a web browser, but this time, logging in and out multiple times had no impact.

I tried disconnecting from the Wi-Fi and connecting to my iPhone as a hotspot, but the issue remained.

Turning of the Windows Firewall did not help.

For some reason, the Gmail server rejects my password when I connect through Outlook, but not when I log in through a browser,

Suggestions???
Regards,

JMT

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HansV
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Re: Gmail server rejects credentials if connect through Outl

Post by HansV »

Have you turned on 2-Step Verification for your Google (Gmail) account?
Best wishes,
Hans

jmt356
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Joined: 28 Mar 2010, 01:49

Re: Gmail server rejects credentials if connect through Outl

Post by jmt356 »

HansV wrote:Have you turned on 2-Step Verification for your Google (Gmail) account?
No; and I don't think that's it; I have another account that doesn't have 2-step verification turned on but Outlook is downloading those emails fine.
Regards,

JMT

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HansV
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Re: Gmail server rejects credentials if connect through Outl

Post by HansV »

Have you tried the steps in https://support.google.com/mail/answer/78754" onclick="window.open(this.href);return false; ?
Best wishes,
Hans

jmt356
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Joined: 28 Mar 2010, 01:49

Re: Gmail server rejects credentials if connect through Outl

Post by jmt356 »

I believe those steps are specific for IMAP; I use POP.

I believe the instruction to "Update your email client to the latest version" means I would have to upgrade to Office 365, which I do not want to do.
Regards,

JMT

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HansV
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Re: Gmail server rejects credentials if connect through Outl

Post by HansV »

You may have to allow access to less secure apps in your Google account. See Let less secure apps access your account
Best wishes,
Hans

jmt356
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Joined: 28 Mar 2010, 01:49

Re: Gmail server rejects credentials if connect through Outl

Post by jmt356 »

The issue spontaneously resolved itself yesterday after about 7 hours of being down. The emails just started sending again, without my having changed any settings.
Regards,

JMT

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HansV
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Re: Gmail server rejects credentials if connect through Outl

Post by HansV »

Perhaps one of the Gmail servers had a problem...
Best wishes,
Hans

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HansV
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Re: Gmail server rejects credentials if connect through Outl

Post by HansV »

There were lots of reports of the same problem in the Google's Gmail Help Forum, in Outlook and Thunderbird. The problem resolved itself for most or all users after some time. So it definitely looks like Google messed up for a while.
Best wishes,
Hans