Help! Can't find a subfolder

matthewR
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Help! Can't find a subfolder

Post by matthewR »

I created a sub folder under a main folder. I opened the main folder and clicked on an email. I right clicked and picked the option to "move to folder". I clicked on the plus sign next to my main folder and there was my sub folder. I moved the email to the sub folder and now I don't know how to get to the sub folder to get my email. I need to get to the email I moved there - help.

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HansV
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Re: Help! Can't find a subfolder

Post by HansV »

In the folder tree on the left hand side, expand the main folder by clicking on the + to the left to it.
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Then click on the name of the subfolder to select it. You should then see the message(s) in the subfolder.
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Regards,
Hans

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HansV
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Re: Help! Can't find a subfolder

Post by HansV »

If you still remember some details about the message that you moved, such as the subject, you can search for it:
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Hans

matthewR
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Re: Help! Can't find a subfolder

Post by matthewR »

There isn't a plus sign next to my main folder. Maybe I did something wrong when I created the subfolder. It doesn't look like a folder icon for the subfolder.
image001.jpg
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Last edited by HansV on 04 Jun 2010, 12:05, edited 1 time in total.
Reason: to replace Word document with the image that it contained

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HansV
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Re: Help! Can't find a subfolder

Post by HansV »

The icon of the Final Monthly Spreadsheets folder is that of a folder for contact items, not a folder for mail and post items.
When you move a mail message to a contact folder, Outlook should display a dialog to create a new contact. If you canceled this dialog, the mail message may have been moved to the Deleted Items folder - take a look there.

You should create a new subfolder, and make sure that it is for mail and post items:
x162.png
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Regards,
Hans

matthewR
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Re: Help! Can't find a subfolder

Post by matthewR »

Thank you - it was in the deleted items. I created a new folder (the correct way) and moved it there. Thank you very much.