Cannot launch Word or Outlook

jmt356
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Joined: 28 Mar 2010, 01:49

Cannot launch Word or Outlook

Post by jmt356 »

I turned on my computer today and found it had not been properly shut down. I assume some kind of Windows Update forced it to shut down, or maybe there was some other kind of issue. When I turned it on and logged in, I tried launching Word and Outlook. Neither one would launch. I tried in both Safe Mode and regular mode. Neither worked. I tried restarting several times, but that did not help. I tried running a Quick Repair, but these programs still will not launch.

What caused this issue and how can I overcome it?
Regards,

JMT

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HansV
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Status: Microsoft MVP
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Re: Cannot launch Word or Outlook

Post by HansV »

It's impossible for us to know what caused this. You'll probably have to reinstall Office.
Regards,
Hans

jmt356
SilverLounger
Posts: 2223
Joined: 28 Mar 2010, 01:49

Re: Cannot launch Word or Outlook

Post by jmt356 »

I just tried running an Online Repair. I understand that uninstalls and reinstalls Office. It did not resolve the issue.
Regards,

JMT

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Leif
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Location: UK/France

Re: Cannot launch Word or Outlook

Post by Leif »

I would try the two procedures in
http://www.eileenslounge.com/viewtopic. ... 29#p296229
to check for any corruption.
Leif.

jmt356
SilverLounger
Posts: 2223
Joined: 28 Mar 2010, 01:49

Re: Cannot launch Word or Outlook

Post by jmt356 »

Is it safe to run check disk / chkdsk on a SSD c: drive? The Internet seems conflicted, with some sources saying it is safe and others saying it can render the system unbootable.
Regards,

JMT

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Leif
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Joined: 16 Jan 2010, 08:21
Location: UK/France

Re: Cannot launch Word or Outlook

Post by Leif »

According to Is It Safe To Run CHKDSK On An SSD?, and personal experience, you shouldn't have a problem, but if you don't want to risk it, don't!
Leif.