insert .avi - PowerPoint cannot insert a video from the file

[diana]

0n Windows 7 PowerPoint 2013

I would like to insert a video .avi format.
Step 1
When I click Insert tab, click Video, click Video from My PC...
Navigate to my video

The results
Displays the error
PowerPoint cannot insert a video from the selected file. Verify that the necessary codec for this media format is installed, and then try again.

Step 2
In the powerpoint template, if I click the icon Insert Video
The results the same error displays

The following works
Workaround 1
Insert file from Online Video - eg a youtube video

Workaround 2
1. Click Developer tab
2. Click More Controls
3. The More Controls window displays. Click Windows Media Player

4. Select Media Player object, right mouse click Properties
5. In the property for In URL add path
The results plays the video

Our standard users wont be able to perform Workaround 2


On Windows 10 on PowerPoint 2013
if I insert the same video in the same powerpoint file
If I do the same steps 1 & steps 2 it successfully inserts .avi file and plays

Do you think its codec related?
Can i update the code on the Windows 7 laptop, to easily allow inserting videos.

Initially I thought it was a registry key blocked by group policy by the system administrators.
Does a registry key exist?

Many thanks

TIA

[HansV]

PowerPoint 2010 and later don't support .avi out of the box. I found a suggestion to install the K-Lite Codec Pack; the Basic version should suffice.
Does that work for you?

[diana]

Thanks Hans

I installed the different codec packs and got the same results with a PowerPoint 2013 conversion message ie PowerPoint is converting <video name>
Note this error occurs on WIndows 7 laptops with PowerPoint 2013 . on Windows 10 laptops with PowerPoint 2013 successfully works. Windows 10 works as it supports and handles video capabilities.

The basic codec was fine.

Thank you Hans