Strange Error in Thunderbird

User avatar
BobH
UraniumLounger
Posts: 9218
Joined: 13 Feb 2010, 01:27
Location: Deep in the Heart of Texas

Strange Error in Thunderbird

Post by BobH »

When I open Thunderbird, I get the message:
"Login failed.
Login to server p3plcpnl0580.prod.phx3.secureserver.net failed."

I am given the options to RETRY, ENTER NEW PASSWORD, and CANCEL. Clicking on RETRY has no effect other than to continue the error message. I have no clue what new password it might be seeking. Clicking CANCEL removes the error message and Thunderbird seems to run correctly thereafter.

I've done a search for the term in quotes, above, and got no relevant hits.

Has anyone encountered this error before? If so, were you able to resolve whatever problem causes it?

Does anyone know what the message and pathname/filename mean?

:cheers: :chocciebar: :thankyou:
Bob's yer Uncle
(1/2)(1+√5)
Intel Core i5, 3570K, 3.40 GHz, 16 GB RAM, ECS Z77 H2-A3 Mobo, Windows 10 >HPE 64-bit, MS Office 2016

User avatar
HansV
Administrator
Posts: 78237
Joined: 16 Jan 2010, 00:14
Status: Microsoft MVP
Location: Wageningen, The Netherlands

Re: Strange Error in Thunderbird

Post by HansV »

Check Tools > Account Settings and compare the settings for incoming and outgoing mail with those provided by your ISP. You can probably look up the required settings on their website.
Best wishes,
Hans

User avatar
stuck
Panoramic Lounger
Posts: 8128
Joined: 25 Jan 2010, 09:09
Location: retirement

Re: Strange Error in Thunderbird

Post by stuck »

Doesn't that sort of error suggest that the ISP's mail system is down? These things do happen occasionally, my ISP suffered a bit of a meltdown not long ago and (sadly) it took ttem the best part of a day to fix things and restore normal service.

Ken