Microsoft account problem pop-up messages

jmt356
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Microsoft account problem pop-up messages

Post by jmt356 »

I have been getting this pop-up on my computer about once a day:
“Microsoft account problem – We need to fix your Microsoft account (most likely your password changed). Select here to fix it in Shared experiences settings.”

It appears the issue is with a MS Teams account that has been decommissioned. I believe the way to solve this would be to remove the account from the list of Microsoft accounts under Settings | Email & accounts. However, when I select the account in Email & accounts, there is no option to remove it.
Regards,

JMT

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Leif
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Re: Microsoft account problem pop-up messages

Post by Leif »

jmt356 wrote:
29 Jun 2021, 08:44
... However, when I select the account in Email & accounts, there is no option to remove it.
Is there an option to 'Manage' the account?

Otherwise, try this search
Leif

jmt356
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Joined: 28 Mar 2010, 01:49

Re: Microsoft account problem pop-up messages

Post by jmt356 »

There is an option to Manage account. When I click on Manage account, I come to a webpage asking me to sign in to the account. However, I cannot sign in because the account has been discontinued and decommissioned.
Regards,

JMT

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BobH
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Re: Microsoft account problem pop-up messages

Post by BobH »

I've been in that or a very similar situation. My MS account was related to an email address that became invalid when I changed ISP. I had deleted the pw from my pw wallet. I couldn't sign in with the old email address because I didn't have the pw and I couldn't change the pw because the email addy required to do so was no longer active and valid. MS makes no provision for changing your email address, apparently.
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stuck
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Re: Microsoft account problem pop-up messages

Post by stuck »

jmt356 wrote:
29 Jun 2021, 08:44
I have been getting this pop-up on my computer about once a day...
Are you sure you have searched thoroughly for a solution this problem because the first search I tried, using:
    remove email and accounts
turns up a promising looking thread over on answers.microsoft.com

Ken

jmt356
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Joined: 28 Mar 2010, 01:49

Re: Microsoft account problem pop-up messages

Post by jmt356 »

The threads I found through Google state to click the "Remove" button, which does not exist for me.
Regards,

JMT

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stuck
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Re: Microsoft account problem pop-up messages

Post by stuck »

The thread I found covered that situation. It talked about needing to disconnect before you can remove.

Ken