Error: the language of this installation package...

[armsys]

Has anyone encountered the following error:
The language of this installation package is not supported by your system.

[Leif]

Has anyone encountered the following error:
The language of this installation package is not supported by your system.

What is it you are trying to install? - Windows 7 or other software?

[DaveA]

Also, what is the language of the current OS?

[armsys]

Office 2010 x32 BETA.
The language OS is EN-US.
Could modification of Config.xml help? How?
BTW, installing the x64 version won't cause any issue.

[DaveA]

What version of Windows 7?

When did you download this Beta of Office 2010?

[armsys]

What version of Windows 7?
When did you download this Beta of Office 2010?

Windows 7 Ultra x64
The Office 2010 product in question is Project. It's available on http://technet.microsoft.com/en-us/eval ... 04758.aspx" onclick="window.open(this.href);return false;.

[DaveA]

At the above link, there is the following

The Project Professional 2010 Beta software is available in the following languages:
Chinese (Simplified), English, French, German, Japanese, Russian and Spanish

Which did you actually download?

[armsys]

At the above link, there is the following

The Project Professional 2010 Beta software is available in the following languages:
Chinese (Simplified), English, French, German, Japanese, Russian and Spanish

Which did you actually download?

That's exactly the core issue. It doesn't matter which language.
On the contrary, the x64 version works perfectly.

[DaveA]

Being that it is Beta I would find their Beta board and post this question there.

[HansV]

I have moved this thread from the Windows 7 forum to the Beta Software forum since it is primarily a Project 2010 Beta problem.

[armsys]

Being that it is Beta I would find their Beta board and post this question there.

Actually, whether beta or not, this is a perpetual old issue widely documented since 2007 as shown in the Google Search.
Thanks anyway.

[armsys]

Referring to http://www.eileenslounge.com/viewtopic.php?f=40&t=1882" onclick="window.open(this.href);return false;, it has been followed up by a purported Microsoft Technical Support for a week, but remains unresolved. They were referred by Dell China. Their unusually sluggish progress and lack of in-depth Windows technical knowledge (such as Registry) prompts me to find out they are no Microsoft. They are called Wicresoft (http://www.wicresoft.com/pagesE/index.aspx" onclick="window.open(this.href);return false;). They are located in China. I'm perplexed why in every email and phone call they pretend to be Microsoft.

Do you know any direct Microsoft technical support email address?

Thanks in advance.

[HansV]

Microsoft might well have outsourced support in China to a local company, but I don't have any information about that.

Microsoft rarely publishes direct e-mail support addresses.

The links for support in Hong Kong can be found at Support Options, e.g. Telephone Support.

[armsys]

Hans,
Thanks for your trying to help. Yes, I'll call Microsoft Hong Kong.