Thunderbird not responding

viking33 · Post by **viking33** » 15 Jan 2015, 01:59

Anyone had any experience using TB and randomly ( so it seems ) getting that not responding message? It will totally freeze up and even Task Manager can not end the process. The whole screen fades out and nothing happens, then finally , occasionally it will come back to life?
This seems to be happening over the last few version updates.

Post by **HansV** » 15 Jan 2015, 05:20

Some antivirus programs clash with Thunderbird - see Thunderbird:Testing:Antivirus Related Performance Issues for more info.

viking33 · Post by **viking33** » 15 Jan 2015, 16:24

HansV wrote:Some antivirus programs clash with Thunderbird - see Thunderbird:Testing:Antivirus Related Performance Issues for more info.

I did read that info and tried disabling the AV temporarily but still had that problem?

I've been having more than my share of TB problems and so far, have tried uninstalling the whole program and reinstalling with a new profile. Ready to give it the "heave ho." but don't want to go back to IE.

Post by **HansV** » 15 Jan 2015, 16:50

Have you tried starting TB in safe mode? See Safe Mode TB.

viking33 · Post by **viking33** » 15 Jan 2015, 16:56

HansV wrote:Have you tried starting TB in safe mode? See Safe Mode TB.

The problem with Safe Mode is that the occurrence of not responding is very unpredictable and I can't stay in SM long enough to say if it works OK or not.

Post by **HansV** » 15 Jan 2015, 17:02

I don't use TB myself. Perhaps someone who does will have a suggestion...

Post by **Leif** » 15 Jan 2015, 17:05

If/when it happens again, check in TaskManager which processes may be working overtime.

viking33 · Post by **viking33** » 15 Jan 2015, 17:05

HansV wrote:I don't use TB myself. Perhaps someone who does will have a suggestion...

There is supposed to be a new 64 bit version, called Earlybird. (true)

viking33 · Post by **viking33** » 15 Jan 2015, 17:09

Leif wrote:If/when it happens again, check in TaskManager which processes may be working overtime.

I've looked at TM a few times and it seems most times, it's just TB running with excessive CPU time. Also, when it is in the not responding mode, even TM can't kill the process. I have to reboot to get back to "normal."

DaveA · Post by **DaveA** » 16 Jan 2015, 02:05

I've been having more than my share of TB problems and so far, have tried uninstalling the whole program and reinstalling with a new profile. Ready to give it the "heave ho." but don't want to go back to IE.

As far as I know TB is a email program, what does it have to do not using IE?
IE has no email program that is part of it.

viking33 · Post by **viking33** » 16 Jan 2015, 21:30

DaveA wrote:
I've been having more than my share of TB problems and so far, have tried uninstalling the whole program and reinstalling with a new profile. Ready to give it the "heave ho." but don't want to go back to IE.
As far as I know TB is a email program, what does it have to do not using IE?
IE has no email program that is part of it.

Oops, meant something like Windows Mail or whatever. Shows you how long it's been since I ventured into MS land.

viking33 · Post by **viking33** » 16 Jan 2015, 21:40

Extreme frustration.
Saved the old profile folder, uninstalled TB with 3rd party uninstaller. Re-installed TB, created another new profile
One by one, copied over just the email folders and I'm happy to say, it looks like it's running OK.
Whatever that was, it was a real nasty one.

Post by **HansV** » 16 Jan 2015, 21:47

Phew! :wipesweatoffbrow: (where's that smiley when you need it?)

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