Email problem

[viking33]

I have TB 31.2.0 and noticed a strange situation.
I can send, receive and reply and forward "standard" emails.
If I try to send an email with an attachment or forward a message with any extras included, I get a running progress bar for a few minutes, then an error message saying that the SMTP server timed out, see my administrator. (me)
I've looked the Options and the Accounts Settings but don't see anything that would apply here?
I've looked at the Mozilla TB help forums without success. Could well be a case of not seeing the forest because of the trees but I'm drawing a blank here.

[viking33]

Any ideas or even possibilities I might try here, Guys?

[DaveA]

Who is the email provider?

[viking33]

Who is the email provider?

Verizon is the provider. Mozilla Thunderbird is the program.

[viking33]

After spending some time on the Verizon site, I found a little info hidden away on one of the pages.
It seems they changed the default outgoing mail settings from outgoing.verizon.net to SMTP.verizon.net. The old setting allowed normal outgoing mail but timed out if there was an attachment or other info in a forwarded email. Exactly the problem I had experienced. I changed the default outgoing settings and it now looks like all is cool gain!
Nice of them to let users in on the secret!

[Rudi]

Glad you found your solution....and nice of you to share it after all your searching.
Couldn't help much on this one as I don't use TB.

[Claude]

Nice of them to let users in on the secret!

I had a similar but not in the same field issue with a service "provider" that changed a service and it wouldn't work unless you updated your application. No notification, nothing. I rang them, only to be told that it wasn't possible for them to email all their customers because they had several products and only one product was affected.

I offered to create a real database after mentioning that this was the most ridiculous corporate excuse I've ever heard. They declined

[viking33]

Nice of them to let users in on the secret!

I had a similar but not in the same field issue with a service "provider" that changed a service and it wouldn't work unless you updated your application. No notification, nothing. I rang them, only to be told that it wasn't possible for them to email all their customers because they had several products and only one product was affected.

I offered to create a real database after mentioning that this was the most ridiculous corporate excuse I've ever heard. They declined

Must be a worldwide job requirement for "service" providers? Hey, we slipped that one in on them! What's next?