A niggling prompt!

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aekyall
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A niggling prompt!

Post by aekyall »

Windows 10 x64: Over the past 2/3 days whenever I open WLM (automatic sign-in) I get this prompt:
Capture.GIF
If I click OK and then sign in, all that happens is that the prompt reappears! - and continues to do so until I click the X in the top right-hand corner (it then goes away until the next time I open WLM).
Is there any way to make this go away? It's not a big deal but it is an annoyance! :hairout: Am I alone with this issue?
Regards,
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Regards,
Keith

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HansV
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Re: A niggling prompt!

Post by HansV »

Try this:
- In WLM (once you're in),while viewing the message list, press Ctrl+Shift+O to open the Options dialog.
- Activate the Connection tab.
- Click 'Stop Signing In'.
Regards,
Hans

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HansV
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Re: A niggling prompt!

Post by HansV »

By the way, the e-mail notification of my previous reply was returned as undeliverable. Has your e-mail address changed? If so, please update your account settings.
Regards,
Hans

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aekyall
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Re: A niggling prompt!

Post by aekyall »

Thanks Hans. No, I haven't changed my e-mail address but I do now have a bigger problem! I've found that I cannot send out any e-mail via WLM - when I try I get the following error message:
Capture1.GIF
I don't believe it is a server rejection error as I've been on my ISP mail service and can send mail using my e-mail address. What I did was send an e-mail to my usual address, my gmail address and my live address. You'll see from the attachment below that it indicates that the 'live' mailbox isn't available.
Capture2.GIF
I suspect that this has something to do with the niggling prompt I've been receiving and that there is something wrong (?) with my WLM. Is there any way of doing a 'repair' or something?

I'll keep checking Eileen's lounge for a response as I'm obviously not going to get any e-mails other than by logging on to my ISP mail service.
Regards,

Edit to add an update: I've solved the niggling prompt issue by telling the prompt I'd forgotten my password! - went through all the necessary rigmarole and successfully changed my password - logged in with it and I don't see the prompt now. However, I still cannot send mail so WLM is obviously still broke!!
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Regards,
Keith

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HansV
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Re: A niggling prompt!

Post by HansV »

The error in the second screenshot suggests that there is a problem with the live.co.uk server(s). The message "mailbox unavailable" is not dependent on your Windows Live Mail functioning properly.
Regards,
Hans

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aekyall
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Re: A niggling prompt!

Post by aekyall »

Thanks Hans. I'll sit tight and see if anything changes over the next few hours! Perhaps it's not just my problem! :smile:
Regards,
Keith

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aekyall
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Re: A niggling prompt!

Post by aekyall »

Seems I didn't have to wait long! I appear to be back up and running with WLM! Just received an e-mail from a colleague, did a reply to it and it went, so composed a test message to myself and it also went! Your comment re it probably being a .live.co.uk server problem looks to have been spot on! :chocciebar: - I'll now spend the rest of the day biting my nails worrying if it's going to happen again!! :innocent:

Incidentally; whilst kicking my heels, I did a 'repair' to Windows Essentials (2012) which, I think, includes WLM (Control panel - add/remove progs) but it didn't resolve the problem, thus reinforcing your comment!

Many thanks,
Regards,

Edit: just to prove the point, all my test messages sent via my ISP mail program have just turned up in my WLM in box!!!
Regards,
Keith