ERROR

[Dave Davison]

The screenshot shows a message that has just start appearing every time I hit the Firefox tab, though clicking the OK button opens the bowser without delay it is rather annoying so would appreciate a remedy as it is rather annoying. Dave.

[HansV]

It looks like there is a problem with the Avira browser add-on.
Make sure that you have the latest version of Avira. If that doesn't help, see if you can disable the Avira browser add-on.

[Dave Davison]

Rummaged about to locate the add ons but got this message, where are they located pease Hanas ? Cheers Dave.

[HansV]

I see that you have found the add-ons page. Click Extensions on the left-hand side. If you don't see Avira there, click Plugins on the left hand side. Post back if you don't see it there either.

S0805.png

[Dave Davison]

........contents of the Plugins section.....Cheers Dave.

[HansV]

OK, try the following (you may want to copy these instructions first):
- Close Firefox.
- Start Windows Explorer.
- Click in the address bar, clear its contents, then paste the following into it, then press Enter:

%appdata%\Mozilla\Firefox\Profiles\R6Bow17Q.default\extensions

- Do you see a folder abs@avira.com ? If so, delete this folder.
- Restart Firefox to see if the problem still occurs.

[Dave Davison]

Thanks Hans..........whilst waiting for your response to my post on 27th I hit the "Help" tab and one of the options was to use the "Refresh" tab then close Firefox down, which I did and the error message has not appeared since which is good but I have copied your instructions and saved them to my HELP folder for future reference just in case I need them. Thanks again Dave.