Acrobat PDFmaker failing in Word 365 v1907

[stuck]

If anyone here has Acrobat Pro DC I like to know if they can recreate what I'm seeing.
1) I open Word 365 v1907 (build 11901.20218 click-to-run)
2) In a blank document type:
    test (σtext)
    where
        the sigma character is inserted via the Symbols section of the Insert Tab on the Ribbon
        both brackets and the text outside them, is in the default Calibri (Body) font at the default size of 11pt BUT the text inside the brackets is formatted as Times New Roman, 11 pt
3) Click on the Acrobat tab on the Ribbon
4) Click on the Create PDF option
5) PDF Maker will prompt to save the Word file and then the PDF
6) The PDF that is created is truncated at the opening bracket, i.e. the PDF only contains:
    test (

I've already tried repairing Acrobat and there are no updates to Acrobat available and the Adobe support chat I had was pointless. Whatever was on the other end had no idea and wasn't prepared to try to follow the above steps. Oh and Adobe are in the process of rebuilding their on-line community so their forums are off-line.



Ken

[HansV]

I don't have Acrobat, so I can't help you with that (sorry).

As an interim workaround, you could use the built-in save as PDF option. Or do you need features that only Acrobat provides?

(Foxit PDF doesn't appear to have a problem with your text)

[stuck]

I need Acrobat Pro for the final step of the PDF creation process, to digitally sign the document in a particular way.

Next thing on my 'to do' is to see If I can create the PDF with another application and then open that file in Acrobat Pro for the signing process.

Ken

[StuartR]

It works fine with Foxit PhantomPDF, not that that is much help to you

[Rudi]

Hi Ken,

I have the same version of Word
I have Adobe Acrobat DC
I must have disabled the Adobe add-in as I do not have the ribbon you refer to?
I tried to reactivate the add-in but its not listed under the COM or Word add-ins? Any ideas?

If I open Adobe Acrobat DC and open the document you asked to create, then it opens without truncating.

20190821_297.jpg

[stuck]

If you haven't got the Acrobat tab on Word's Ribbon how did you invoke the Adobe Acrobat PDF maker that creates a PDF, which is the macro behind the highlighted button:

acroTab.jpg

Meanwhile, to get the Acrobat tab to appear, have to tried the obvious:
    RIGHT clicking on the Ribbon, choosing Customize the Ribbon and ticking the relevant box to unhide the tab?

Otherwise, try this:
1) In Word, click on the Developer tab
2) Then click on COM Add-ins

COMaddins.jpg

3) If the Acrobat Add-in is not listed
    a) Use the Add... button
    b) Browse to:
        C:\Program Files (x86)\Adobe\Acrobat DC\PDFMaker\Office
    and select: PDFMOfficeAddin.dll
4) OK out of everything

If that doesn't work then try reading this page by MS.

If that still doesn't work then ensure that you have local admin rights to your PC and that your installation of Acrobat is fully up to date, so that you have the latest version of the DLL file.

Ken

[Rudi]

I first saved the test file you asked us to create.
Then I opened Adobe Pro
File > Open and browsed to the Word file (changing the file filter to All Files in order to see and select it)
Adobe opens the Word file and converts it to PDF (without the truncation).

I recall disabling the add-in some while back as I didn't want the Adobe ribbon cluttering up the Word ribbon.
To do this exercise, I tried to re-enable the ribbon but it never appeared? (Just as well as I don't really want it)

Anyways...even following your advice I still didn't come right.

Hope that going through Adobe to convert it helps??

20190821_298.jpg

20190821_299.jpg

[stuck]

I suspect the Tab on Word's Ribbon is not appearing because the 2015 (perpetual) version of the DLL is not compatible with the latest version of Word 365.

I still can't get Acrobat to behave properly. I fear I'll have to get our IT people to do a clean re-install of Office and Acrobat.

Ken

[Rudi]

Good luck with your re-install.

Talking about that, I'm "supposed" to have the latest version of Adobe. This is a business license which is kept up-to-date. I'll have to speak to IT myself about this and inquire why this seems to be an "old" version?

[stuck]

...I'm "supposed" to have the latest version of Adobe...

Thinking about it, you probably do have the latest version but it will be the most up to date version of the 2015 'perpetual version'. I'm using the 'continuous release' version, i.e. the one that is paid for by subscription, not a one off fee. NB this page shows that your version reaches end-of-life on 7 April 2020.

Ken

[Rudi]

TX for the headsup. Cheers

[stuck]

I still can't my installation of Acrobat to work properly. I'm going to do no more until a colleague (the only other person around here with the same Word/Acrobat setup as me) returns from holiday. If his Acrobat works properly then the issue is with my PC and so our IT people ought to be able to fix it by reinstalling stuff on my PC. If his is also bust though, then we're at the mercy of Adobe and/or MS...

Ken

[Charles Kenyon]

I am lazy. If you care to prepare your problem document, save on OneDrive or DropBox and post a link here, I will try it.
I have 365 and Adobe Acrobat DC Pro.

Like others, I generally keep PDFMaker disabled, but it does work with my system.

[stuck]

Attached is a zip containing a test.docx file and the .pdf my version of Acrobat creates from the .docx file, everything after the opening bracket is lost.

Ken

[stuck]

A small step forward. My colleague is back today (I thought he was away until next Tues). In theory his Word/Acroabt setup is identical to mine. His setup working properly as I type but his version of Acrobat is 2019.012.20035 while my version of Acrobat is 2019.012.20036.

Now we wait to see what happens when the inevitable update from ...20035 to ...20036 lands on his machine.

Ken

[stuck]

Meanwhile, Adobe have released another update, that takes the version number up to ...20040.

Sadly, applying that to my PC has had no effect. Looks like a completely clean reinstallation of Acrobat is all that's left - but not today, to busy with other stuff.

Ken

[stuck]

Now we wait to see what happens when the inevitable update from ...20035 to ...20036 lands on his machine.

Well, his machine (silently) went to .20040 and now his machine produces corrupt PDFs.



Meanwhile, it's a Public Hol. here in the UK on Monday AND the weather is forecast to be hot

Ken

[HansV]

So it wasn't you!

Enjoy the Bank holiday weekend!

[Charles Kenyon]

Seems to be an Adobe problem. Not seeing it on this end.

00 deleteme 1.png

My pdf comes out fine. Here is an image and the pdf is attached.

00 deleteme 3.png

[Rudi]

TX for the feedback!