why Office 365 uninstalled by itself after some times?

siamandm
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why Office 365 uninstalled by itself after some times?

Post by siamandm »

Dear all,
we have a license for installing office 365 based on users ... so we installed the office 365 by singing in to office.com then installing form their.
but the strange thing is : some users complain that they can find any app of the office after some days ..
when i checked their computer i found that the office is completely removed fro unknown reason
so my question is:
how to find out why the office and how has been removed?
i tired to find it out form windows event viewer but i couldn't find something or i was not looking at the right place for it.


regards

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HansV
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Re: why Office 365 uninstalled by itself after some times?

Post by HansV »

Do you mean that Office 365 is not listed any more in Settings > Apps or in the Programs and Features control panel?
Regards,
Hans

siamandm
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Joined: 01 May 2016, 09:58

Re: why Office 365 uninstalled by itself after some times?

Post by siamandm »

yes, its not there even !

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HansV
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Re: why Office 365 uninstalled by itself after some times?

Post by HansV »

That is strange. I have no idea what causes it, or how to prevent it. The users will have to reinstall Office 365 and hope that it doesn't happen again...
Regards,
Hans

siamandm
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Re: why Office 365 uninstalled by itself after some times?

Post by siamandm »

is there anyplace in windows log viewer to have look and give a clue ?

regards

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HansV
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Joined: 16 Jan 2010, 00:14
Status: Microsoft MVP
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Re: why Office 365 uninstalled by itself after some times?

Post by HansV »

I'm sorry, I don't know.
Regards,
Hans

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StuartR
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Re: why Office 365 uninstalled by itself after some times?

Post by StuartR »

Open Windows Event viewer
Select the application log
Click on Filter Current Log...
Choose the event source MsInstaller and click OK
You do not have the required permissions to view the files attached to this post.
StuartR


siamandm
5StarLounger
Posts: 986
Joined: 01 May 2016, 09:58

Re: why Office 365 uninstalled by itself after some times?

Post by siamandm »

thanks Stuart, i will give it a try hopping find the reason.

Regards