I've been trying to solve a problem with VPN client software. The software publisher has provided support but one of the instructions was to remove their client software from the CP>...>Programs and Features list. I found the entry but cannot find any action that will uninstall/remove/delete the entry. This is the first time I've ever encountered an entry that would not uninstall. I tried the usual clicking, double-clicking, and right-clicking and choosing Uninstall/Change all to no avail. I looked in the Registry (HKEY_LOCAL_MACHINE:SOFTWARE) and found no entry for this program.
Perhaps I inferred incorrectly that Programs and Features listed the app level software from that part of the Registry. If I should look elsewhere, I need advice.
Has anyone here ever encountered a Programs and Features entry that would not uninstall? If so, what did you do to fix the problem?
My ultimate step will be to go back to a System Restore, but I want to make that a last resort.
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