Pop up keeps happening, i need to make it disappear

Pat
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Pop up keeps happening, i need to make it disappear

Post by Pat »

I have included a jpg of this popup.
Why does this keep popping out?
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HansV
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Re: Pop up keeps happening, i need to make it disappear

Post by HansV »

It looks like updates have been applied to Windows, and now Windows has to be restarted to finish the updates.
Save your work, close all applications, then click 'Restart Now'. Windows will restart automatically, and after a few minutes you'll be back.
Best wishes,
Hans

Pat
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Re: Pop up keeps happening, i need to make it disappear

Post by Pat »

That doesn't work because the screen and all its apps are locked to keyboard entry, only the popup window accepts keystrokes.

I changed an option of when the top closes to keep all apps running. I did that a couple of weeks ago, I wonder if that makes a difference?

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HansV
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Re: Pop up keeps happening, i need to make it disappear

Post by HansV »

You can click 'Wait an hour', close all applications, and then restart the laptop yourself from the Start menu.
Best wishes,
Hans

Pat
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Re: Pop up keeps happening, i need to make it disappear

Post by Pat »

Seems to have worked, I will wait an hour and see. Thanks Hans.

Silly me, I must be getting old.

Pat
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Re: Pop up keeps happening, i need to make it disappear

Post by Pat »

Still not working, the popup just reared it's ugly head again

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HansV
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Re: Pop up keeps happening, i need to make it disappear

Post by HansV »

Cancel the popup.
Click the Start button, type reliability monitor and press Enter.
Can you see if updates failed to install?
Best wishes,
Hans

Pat
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Re: Pop up keeps happening, i need to make it disappear

Post by Pat »

I have no idea what I am looking for but here is the report.
ReliabilityMonitor.JPG
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HansV
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Re: Pop up keeps happening, i need to make it disappear

Post by HansV »

Wow - lots of problems there. But at least the Windows updates were successful.

Now, click the Start button, click Settings, then Update & security.
Are pending updates listed? If so, there were so many updates that they couldn't be installed in one go, so you have to restart Windows at least one more time.
Best wishes,
Hans

Pat
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Re: Pop up keeps happening, i need to make it disappear

Post by Pat »

Tried that, still no good.
Updates pending.JPG
Updates done.JPG
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HansV
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Re: Pop up keeps happening, i need to make it disappear

Post by HansV »

My guess is that you were seriously behind with Windows and Office updates.
Apparently you're now ready to finish installing the Creators Update (Windows 10 version 1703). This may take a while; it took about 30 minutes on my PC.
Best wishes,
Hans

Pat
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Re: Pop up keeps happening, i need to make it disappear

Post by Pat »

How do I select the Creators Update (Windows 10 version 1703) to run it's update?

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HansV
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Re: Pop up keeps happening, i need to make it disappear

Post by HansV »

The update has already started being installed. The first screenshot in your previous reply states that
A restart is required to finish installing the following updates:
(...)
Feature update to Windows 10, version 1703.
Best wishes,
Hans

Pat
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Re: Pop up keeps happening, i need to make it disappear

Post by Pat »

Thank you Hans, the update of 1703 took over an hour.

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HansV
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Re: Pop up keeps happening, i need to make it disappear

Post by HansV »

Your laptop is apparently somewhat slower than my desktop. Still, an hour for what amounts to a completely new version of the operating system is not bad...
Best wishes,
Hans